Most-clicked topics reveal one of retailers’ top concerns

 

Our most-viewed blog posts of 2017 tell us quite a bit about what’s been on retailers’ minds this year. An overall theme seems to pop up when you look at the topics that had readers clicking — process improvement.


The retailers who read our blog are looking for ways to make the “have-tos” of retail more efficient so that their employees can be more productive. After all, spending time on tasks and processes doesn’t build customer loyalty or boost profits  spending time with customers does.

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Conversion rates and customer experience

 

No one likes to admit it, but every retailer has a few stores that are…less than ideal. One might even call them bad stores. But getting them on the right track is easier than you think if you analyze your stores’ conversion rates and what they mean to your customer experience.

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8 silly things retailers do with their cash

 

Retailers don’t always give their cash the attention it deserves. Whether you take a little cash in your stores or a lot, it can still present a challenge if it isn’t managed properly.

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Should retailers hire extra holiday help?

 

For each of the past four years, Target has hired 70,000 temporary workers to handle its increased holiday workload – roughly the population of a mid-sized city. This year, they announced they’re upping that number to 100,000.

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10 steps to making data-driven decisions in retail

 

Too often, retailers – especially those who have been in the business for a while – continue operating in the same way they have for years. But in today’s retail landscape, “the way things have always been done” just doesn’t hold up.

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How to manage loss prevention without staff in every store

 

Loss prevention looks different for every retailer. For some, it means security personnel working high-risk areas and back offices dedicated specifically to CCTVs. For others, it can mean an LP field team that’s dedicated to the task but always feeling like they’re playing catch-up, traveling from store to store to chase down the latest problem.

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Identifying and avoiding retail blind spots

 

For a careful driver, there’s little as frustrating as an accident caused by an object or vehicle in your blind spot. You’re watching the road distraction-free, you checked your side and rear view mirrors — everything looked clear. But then, crunch. It was an impact you weren’t expecting.

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Currency management best practices | How to avoid store balancing blunders

 

Last week, I shared some of the store balancing manual processes and reporting I see in the retail space when I perform back-office observations. Those manual tasks create a lot of headaches for retailers of all types and sizes — even ones that don’t take much cash.

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Better store information starts with proper store balancing

 

How much cash on hand does Store 1527 have right now? Why has Store 386 been $100 short the last two weeks? What happened to last Tuesday’s bank deposit for Store 190? And why on earth is Store 2116 always late with their reports?

 

You can probably come up with all this information with a little – or a lot – of research. But the answers to all these questions start with store balancing procedures. If you get those right, you’ll find yourself armed with information that lets you govern your currency operations more efficiently.

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Solving c-store cash worries

 

CSP’s sixth annual cash management study revealed that, much like last year, convenience store owners and operators are by no means immune to the currency concerns plaguing other retailers. Respondents remain concerned about day-to-day cash handling issues:

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