4 ways connecting with customers will help you win in 2018

 

I found myself at the grocery store on the afternoon of Dec. 24, along with half the city, it seemed. In the checkout line, something notable happened. The store’s assistant manager approached me and said, “Did you see the rolls we have on sale? I see you here a lot, and I thought you’d like to know there was a great deal on them.”

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What are retailers' 2018 technology priorities?

 

Year after year, technology drastically changes the retail landscape. Not long ago, what’s commonplace now would have seemed impossible – like letting customers scan their own purchases at unmanned checkout lanes, the ability to buy almost anything (from almost anywhere) using a smartphone or the ability to pay for goods and services by scanning the very same phone.

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Should retailers hire extra holiday help?

 

For each of the past four years, Target has hired 70,000 temporary workers to handle its increased holiday workload – roughly the population of a mid-sized city. This year, they announced they’re upping that number to 100,000.

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Retailers try new tactics to compete

 

Some key players in the retail industry are throwing out the rule book to stay ahead of the competition. Bold moves get consumers’ attention, and for these retailers, might just boost profits as well.

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Would your business stop accepting cash for $10,000?

 

Visa is offering restaurants $10,000 if they stop accepting cash payments from customers. It’s called the “Visa Cashless Challenge,” and it would force patrons of restaurants that accept the challenge to pay with a credit card or digital payment method.

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What's hurting retail?

 

It’s easy for retailers to believe the media narrative that the industry is dying, slowly having the life squeezed from it by Amazon and its virtual companions. The fear that we’re all just running, Indiana Jones-style, from the boulder that is internet shopping can make it hard to make good decisions about the future of your enterprise. 

 

But you can stop worrying that you’re about to go out of business — as long as you keep up with the changing times.

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Does your customer experience actually focus on the customer?

 

Last week, I had my eye on a humidor. I had done my research online, found one I liked and loaded it into my Amazon shopping cart. I was ready to pull the trigger, but at the last minute I decided to go see it in person at a local shop and get the opinion of the employees, who I guessed would be experts on the topic. It was a bit more money, but I’d have it instantly.

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How will gas stations respond to the 2020 EMV deadline?

 

By the end of 2016, the slow pace of automated fuel dispenser (AFD) upgrades made it clear the 2017 EMV deadline was not going to be met. The complexity of upgrading AFDs and the limited number of regulatory-compliant EMV hardware and software vendors fueled the decision to push the EMV deadline back to 2020.  

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Your 2017 resolution: Improve currency management

 

If you love the thrilling, motivating feeling that comes with a New Year’s resolution – that fresh start, a new beginning, the extra chance to get things right – you’re in luck because it’s that time again.

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NCR Synergy: Customer experience leads trends

 

For retailers, customer experience (CX) is no longer just a presentation slide with futuristic visions of merchandising, service and selling. It’s tangible, repeatable and can be extremely profitable when done well.

That was my big takeaway as I departed the NCR Synergy 2016 show last week in Dallas.

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