Drive employee engagement to lower loss

 

It’s well established that engaged employees perform better. In retail, the impact of an employee who’s invested in their work is easy to see – it results in greater productivity, more customer satisfaction and a better bottom line.

Read More

5 lessons retailers can learn from ’80s movies

 

If you grew up in the 80s like I did, you’ve seen some great movies. While some of them might fall into the “so bad they’re good” category, most 80s movies seemed to carry with them an important life lesson, many of which translate to the retail industry. So find your scrunchie, pop that collar and reminisce!

Read More

Ask the Retail Experts: Managing self-checkouts

 

Dear Experts:

My company implemented self-checkouts a few years ago. Customers seem to love them, but they’re a challenge to properly manage. Any tips?

— Director, Store Operations

Read More

What do bank branch closures mean for retail?

 

As more and more of us take care of our banking needs online or on mobile devices, the need to go in to a local bank branch and see a friendly face is fading fast. In the first half of 2017, more than 1,700 bank branches closed their doors, and the second half of the year continued the downward trend.


The decrease in branches raises two interesting issues for retailers:

  • How could this change individual stores’ deposit procedures?
  • Should you offer cash back to meet customers’ cash needs, and if so, how do you manage each store’s cash on hand?
Read More

Are your stores staffed for online fulfillment and returns?

 

To say retail scheduling is a headache is an understatement. In my retail days, we had a fairly sophisticated system for scheduling that took into account stocking time, previous months sales trends, previous year same week trends, holiday lift, week of the month, average sales per customer, customer count trend, time to transition to or from holidays, and much, much more. But in the end it’s at best 90 percent science — the rest is instinct, a little bit of luck, and looking for opportunities in unexpected places.

Read More

3 ways tech can empower retail employees, not replace them


 

Not long ago, my first-grader wanted to make slime. Not just any slime, but ice slime, which requires clear glue – so off we went to a local store. We couldn’t find the glue we needed, and unfortunately, I had been to this store many times and knew I probably wouldn’t find anyone to help us. Instead of trudging around looking for someone, I opened the store’s app on my phone, used the wayfinder, and found the aisle I needed immediately.

 

Is this a customer experience success or failure? Depends on how you look at it. 

Read More

3 reasons smaller retailers need to rethink cash handling

 

Every independent retailer knows they’ve got to sweat the small stuff, and they're always looking for ways to keep costs down and customer experience up. One way is cash handling, or currency management, but it's often overlooked because it’s not customer-facing and doesn’t increase sales. Or can it?

Read More

Self-checkouts | Will cashless units work for your stores?

 

Self-checkouts have come in and out of fashion in the retail world over the last several years, and with good reason: They can be a double-edged sword for any retailer who implements them.

Read More

Why should retailers connect their systems and devices?

 

At NRF 2018 in New York, we got a lot of questions about the messages in our booth. What did we mean by “connect your systems and devices”? And how does that help retailers with their customers and their stores?

 

Creating connections with your systems and devices powers your relationship with your data and, in turn, your stores and customers. When your technologies communicate with each other, they can work together to bring you vital information that you can use to act fast.

Read More

4 ways connecting with customers will help you win in 2018

 

I found myself at the grocery store on the afternoon of Dec. 24, along with half the city, it seemed. In the checkout line, something notable happened. The store’s assistant manager approached me and said, “Did you see the rolls we have on sale? I see you here a lot, and I thought you’d like to know there was a great deal on them.”

Read More