3 ways tech can empower retail employees, not replace them


 

Not long ago, my first-grader wanted to make slime. Not just any slime, but ice slime, which requires clear glue – so off we went to a local store. We couldn’t find the glue we needed, and unfortunately, I had been to this store many times and knew I probably wouldn’t find anyone to help us. Instead of trudging around looking for someone, I opened the store’s app on my phone, used the wayfinder, and found the aisle I needed immediately.

 

Is this a customer experience success or failure? Depends on how you look at it. 

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Digging into retail deposit options

 

Shoppers making in-person purchases in 2018 have more payment choices at the register than ever before. They can pay with check, debit or credit, or by scanning their phone or watch. Or they can pull out their wallets and pay with cash — and despite convenient advances in payment technology, many do.

 

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It’s official: The cost of cash is more than you think

  


Get 10 retailers in a room and ask them what their most expensive form of payment is. What do you think they’ll say? I’d wager most of them would say credit – but they’d be wrong.


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3 next-level store audit tips to optimize your retail business

 

A colleague asked me recently what I’d tell someone just starting out in retail loss prevention or audit. While much has changed since I started as a store auditor, I still see one mistake again and again – treating audits as “gotcha” moments.

 

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Restaurants | Why accepting cash is so expensive

 

In my early restaurant days, part of our mission was to ensure the 3 F’s: food, feel and flow. Was the food great? How was the feel/vibe? Was there a great flow through the line and the restaurant? Maintaining these key metrics – and profitability, of course – was the mark of a great manager. One F I hated dealing with? Funds. Managing and reconciling cash at the end of the day was a chore and a headache.

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4 things your store managers think but don’t tell you

 

When I worked as divisional manager for a department store chain, nothing could strike fear in our hearts quite so much as a corporate visit to a store in our division. Every element of the store across all departments had to be absolutely flawless for these visits. Hundreds of extra hours were spent prepping the store to make sure it was perfect — all for a team of bigwigs that would be there less than an hour.

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3 reasons smaller retailers need to rethink cash handling

 

Every independent retailer knows they’ve got to sweat the small stuff, and they're always looking for ways to keep costs down and customer experience up. One way is cash handling, or currency management, but it's often overlooked because it’s not customer-facing and doesn’t increase sales. Or can it?

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Why retailers should worry about the cost of cash

 

When I talk with retailers, I occasionally get push-back when we discuss the cost of accepting cash and how to lower it. It’s always interesting to hear why a retailer might not see cash as a concern, but once we start talking, they see how the hidden costs of cash can creep up. 

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Self-checkouts | Will cashless units work for your stores?

 

Self-checkouts have come in and out of fashion in the retail world over the last several years, and with good reason: They can be a double-edged sword for any retailer who implements them.

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Can too much cash can be a bad thing?

 

Too much cash is bad? Absolutely, when it’s sitting idle in your stores. Cash is essential in a retail store, but striking the right balance of cash on hand and cash in corporate’s bank account is a never-ending challenge. If stores have too little cash, they can’t operate properly. But fear of running short often causes retailers to keep too much cash on hand, creating a costly problem — idle cash.

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