5 lessons retailers can learn from ’80s movies


If you grew up in the 80s like I did, you’ve seen some great movies. While some of them might fall into the “so bad they’re good” category, most 80s movies seemed to carry with them an important life lesson, many of which translate to the retail industry. So find your scrunchie, pop that collar and reminisce!

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3 ways tech can empower retail employees, not replace them


Not long ago, my first-grader wanted to make slime. Not just any slime, but ice slime, which requires clear glue – so off we went to a local store. We couldn’t find the glue we needed, and unfortunately, I had been to this store many times and knew I probably wouldn’t find anyone to help us. Instead of trudging around looking for someone, I opened the store’s app on my phone, used the wayfinder, and found the aisle I needed immediately.


Is this a customer experience success or failure? Depends on how you look at it. 

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Most-clicked topics reveal one of retailers’ top concerns


Our most-viewed blog posts of 2017 tell us quite a bit about what’s been on retailers’ minds this year. An overall theme seems to pop up when you look at the topics that had readers clicking — process improvement.

The retailers who read our blog are looking for ways to make the “have-tos” of retail more efficient so that their employees can be more productive. After all, spending time on tasks and processes doesn’t build customer loyalty or boost profits  spending time with customers does.

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5 things Balance Innovations employees are thankful for

It’s almost time to “gobble” up some turkey, stuffing and pie, and we’ve been thinking of all the things we’re thankful for here at our office in Kansas City. They're just part of what makes it awesome to work at Balance Innovations!

We know after you see this, you’re going to want to join our team, so let’s dive in:

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