Five Big Trends We’re Glad To See Hit NRF 2019

 

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NCR Synergy: Customer experience leads trends

 

For retailers, customer experience (CX) is no longer just a presentation slide with futuristic visions of merchandising, service and selling. It’s tangible, repeatable and can be extremely profitable when done well.

That was my big takeaway as I departed the NCR Synergy 2016 show last week in Dallas.

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