Are your stores staffed for online fulfillment and returns?

 

To say retail scheduling is a headache is an understatement. In my retail days, we had a fairly sophisticated system for scheduling that took into account stocking time, previous months sales trends, previous year same week trends, holiday lift, week of the month, average sales per customer, customer count trend, time to transition to or from holidays, and much, much more. But in the end it’s at best 90 percent science — the rest is instinct, a little bit of luck, and looking for opportunities in unexpected places.

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11 important things retailers could be doing instead of managing store reports

 

When I was a district coordinator in a major retail chain, I was — as all retail leaders are  slammed. All the time. If I wasn’t forecasting sales or monitoring operational results, I was managing vendors and department heads. My favorite part of the job was being in stores and seeing how things were going day to day, but it felt like I was only there if there was a problem to solve. And, of course, I only heard about these problems when I’d spot them in the daily and weekly data deluges that flooded my email.

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Get your bad stores back on track

 

As a retailer, you’re always measuring, ranking, counting, analyzing and comparing every aspect of every store in your chain. You’re thrilled with your top-performing stores – the ones with the highest conversion rates, the best compliance, the neatest shelves, the five-star online reviews.

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Overcoming the risks of poor store visibility

 

No matter how much effort you put into creating manuals and training protocols, keeping tabs on how your policies are executed is a challenge. After all, it’s impossible to know exactly what your store employees are up to day in and day out. But ultimately, your profits are in their hands.

 

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Cash back | 3 things retailers need to do

 

With banks closing physical branches and fees to use ATMs climbing to their highest levels ever, consumers are looking for other ways to get their cash. One of those ways is at retail stores: At the Federal Reserve’s last count, there were 1.4 billion cash back transactions made with an average value of $33, and a recent survey by 210 Analytics revealed that 29 percent of shoppers choose to get cash during the checkout process at a retail store.

If you’re not offering this valuable service to your customers, you might want to get on board – offering cash back can give you a competitive advantage, driving traffic to your stores and increasing loyalty. If you are letting customers get cash back, it’s probably time to take a look at your policies to make sure they’re not working against you.

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Corporate policies: You set them, but are they being followed?

 

Your store leaders have the daily responsibility of ensuring operations run smoothly, your cash is safe and your customers are happy, and so you set corporate policies around currency management to assist them – like how much cash to keep on hand, when to deposit, and how to handle shortages. But do these policies work for all your stores – and are they even being followed in the first place?

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