Retail turnover – and over and over

 

In retail, turnover is a part of doing business – but one that has a big impact on your bottom line and customer experience. Associates aren’t afraid to switch jobs quickly – for a more convenient location, better hours, more lax dress code, new employee discount, or because of a bad manager.  When they go, they take along the training you’ve invested in them and leave you with a hole in your schedule.

Read More

Generation Z: Cash or cards?

 

Today’s youngest generations with purchasing power, millennials (college students and young professionals) and Generation Z (junior high and high school students) are digital natives. They grew up with computers at their fingertips and in their pockets. 

Read More

Does your customer experience actually focus on the customer?

 

Last week, I had my eye on a humidor. I had done my research online, found one I liked and loaded it into my Amazon shopping cart. I was ready to pull the trigger, but at the last minute I decided to go see it in person at a local shop and get the opinion of the employees, who I guessed would be experts on the topic. It was a bit more money, but I’d have it instantly.

Read More

Selecting new technology | Tips to get it right

 

New technology can be one of the best investments you make in your retail business. The right solutions can improve your bottom line, your employee productivity and your customer satisfaction. On the other hand, implementing the wrong technology for your needs can hinder your profits, waste your employees’ time and lead to customer frustration.

Read More

7 things retailers can do with 30 extra minutes

 

Pause for just a moment and imagine if your best employees like those you entrust to manage your cash in each store suddenly had 30 extra minutes available each day. What would you have them do? While the possibilities are endless, you probably have a few key areas you’d like to improve.

Read More

Overcoming the risks of poor store visibility

 

No matter how much effort you put into creating manuals and training protocols, keeping tabs on how your policies are executed is a challenge. After all, it’s impossible to know exactly what your store employees are up to day in and day out. But ultimately, your profits are in their hands.

 

Read More

Selecting new technology | Corporate reporting and dashboards

 

As a retailer, you’ve got a ton of data. You accumulate it from customers, employees, vendors, partners, software and hardware, over long operating hours and from hundreds or thousands of stores. All that data can give you a competitive advantage by allowing you to make faster, better decisions — if you make sure it’s consumable and actionable. Understanding your data is vital to knowing what’s really happening in your stores.

Read More

Improving retail efficiency: 6 ways you might have missed

 

The introduction of credit cards and mobile payment didn’t mean people suddenly stopped paying for things in cash. Likewise, the introduction of self-checkouts and digital reporting didn’t mean retail workers became obsolete. Far from it.

 

Read More

Selecting new technology | What does POS integration mean?

 

When it comes to retail technology, integration to the POS is crucial. Without proper POS integration, devices operate and produce data in a silo data that must be interpreted and communicated elsewhere by store-level employees. Corporate employees must then aggregate this data from all stores to get the information they need, making dealing with the devices a time-consuming and error-prone endeavor.

Read More

How will gas stations respond to the 2020 EMV deadline?

 

By the end of 2016, the slow pace of automated fuel dispenser (AFD) upgrades made it clear the 2017 EMV deadline was not going to be met. The complexity of upgrading AFDs and the limited number of regulatory-compliant EMV hardware and software vendors fueled the decision to push the EMV deadline back to 2020.  

Read More